FAQ

  • I live in the Texoma area on the border of Texas and Oklahoma, north of Dallas.
    I was born & raised in Houston, Texas, and love to travel across the state to do events and spend time with friends & family.

  • Like most plastics, PLA will melt in extreme heat. Please do not microwave it, store it in your garage, or leave the item in your car during summer.

    That being said, I have thoroughly tested my lamps and unless the lightbulb is larger than average or emits more heat than most modern lightbulbs, the heat from the lightbulb will not cause the lamp to melt.

  • No, and this is on purpose. Please do not use them in cars!! They will warp and melt in the Texas heat.

  • PLA is non-toxic. However, PLA is recyclable/biodegradable because it is very porous. This means that water can collect in microscopic spaces and allow bacteria to grow. Certain PLA brands take measures against this and are labelled as 'food safe' by the FDA (I use the filaments.ca brand). However, even these products are no longer food safe once they get wet, as that would allow bacterial growth. Please do not eat directly off a wet item! If they do become wet, all PLA just needs to be washed with warm soap and water to ensure no bacterial growth occurs. So even non food-safe PLA is fine to use as a snack tray after it's been a coaster/gotten wet, just make sure to wash it first.

  • I digitally draw the base images and convert them into readable files for 3D designing software. This often requires multiple steps of editing so that the layers remain distinct.

    Within a 3D-design software, I create a base form (coaster, lamp side, box, etc.) that I place the image onto or use my drawings as a guide for creating a similar 3D shape.

    Each piece takes roughly 2-3 prints for me to problem-shoot. Printing each object can take anywhere from a few hours to multiple days.

  • I do not ship lamps without requiring signatures during May-August because panels might warp if left outside in the heat.
    I do my best to ship all orders within a week of when they’re ordered! If you have questions about when your item will ship, feel free to email me at mousey.muse3d@gmail.com

  • I do not offer refunds after I have shipped items.
    I will pack each order carefully, but once it ships I have no control over it and cannot be held liable for any delays and damages to the package due to poor handling.
    No exchanges/refunds for damaged or lost packages. Buyer can return item for a refund/exchange within 30 days of the selling date, but the buyer must pay for shipping costs.
    If your shipped goods come incomplete/incorrect please contact me at mousey.muse3d@gmail.com. I will send you replacements/the correct items as soon as possible.

    Please double check your address and contact me if any change needs to be made!!! This will help avoid any delayed, lost, or returned packages. Contact your local Post Office in the case of lost/delayed packages.

  • Unless otherwise stated, I make my products using standard PLA. PLA is a biodegradable plastic, which means it's much better for the environment than regular petroleum-based plastics. I also use recycled PLA whenever possible, meaning that my materials come from recycled plastics that have been removed from landfills and/or collected by a PLA recycling company.

    PLA is both compostable and recyclable, but it's a category 7 plastic. What does that mean? Practically, the best way to dispose of it is to take it to a company that does compost/recycling--NOT to put it in your recycling bin. The problem is that PLA has a higher melting temperature than most other plastics, so it can't be mixed in with many things. The good news is that there are many companies and individuals who can break down PLA objects into PLA filament (basically the ink for the 3D printers. I hope to be able to do so soon and offer that service to people, but the equipment is expensive and/or complicated, so I'm still working on it).